- Smile before and
during the call - it makes you
sound relaxed and friendly.
- Always use a warm friendly
greeting.
- Introduce yourself - state
your name, your company's name and
location.
- Always sound enthusiastic.
- Take all Phone-ups seriously,
Professionally, and take notes.
- Take control of the
call by asking questions.
- Take the curse
off the call - by asking questions
like, " Do you have a moment
to talk " or " Am I
interrupting anything important ? " This
may help to prevent the prospect
from cutting you off later in
the conversation.
- Always get name and number using "What's
your name ?"
- not "Can I get Your name
?"
- Never lie or low-ball
!
- Always have them write
your name down
(spell it).
- Always go for the appointment
on the first call.
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